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Privacy

The protection of your privacy is important to us. Below we inform you in detail how we handle your data.

General data

General data - if you conclude a contract with us, we process the following data:

All data will only be processed to the extent necessary to fulfil the contract.

Your master data: Last name and first name, academic degree, company, ATU or foreign equivalent, address, participant number and contact information (e.g., e-mail address, telephone number), information about the nature and content of our contractual relationship.

Other personal data that you or third parties make available to us with your consent or otherwise permissibly when initiating the contract or during the contractual relationship, these are: Date of birth or age, marital status, gender, profession, identification data, bank details, authority to sign or represent, contract term, period of notice, or other information about your person which you have obviously made public yourself. This term does not include sensitive data under data protection law, i.e., racial, and ethnic origin, political opinions, religious or ideological beliefs, trade union membership, genetic or health data.

Print data

Your print data: Data we need to create artwork for printing. We store this data, including the printable files we create, for subsequent reprints. Please bear in mind that the creation of printable files is associated with costs, and we would have to charge for these if they were created again after deletion.

Data processing by order

Even if we use a processor, we remain responsible for the protection of your data.

We only use processors outside the European Union if an adequacy decision has been issued by the European Commission for the third country in question or if we have agreed suitable guarantees or binding internal data protection regulations with the processor.

We delete

Your master data and other personal data in principle after termination of the contractual relationship, at the latest, however, after expiry of all statutory retention obligations (for example, those according to § 212 UGB or §§ 207f BAO in the current version).

§ Section 212 UGB Retention obligation, retention period UGB - Austrian Commercial Code

Legislation considered: 25.05.2018

(1) The entrepreneur shall keep his books, inventories, opening balance sheets, annual accounts together with the management reports, consolidated accounts together with the consolidated management reports, received business letters, copies of sent business letters and vouchers for entries in the books to be kept by him in accordance with section 190 UGB (accounting vouchers) in an orderly manner for seven years; in addition, for as long as they are of importance for pending judicial or official proceedings in which the entrepreneur is a party.

(2) The period shall run from the end of the calendar year for which the last book entry was made, the inventory drawn up, the opening balance sheet and the annual accounts adopted, the consolidated accounts drawn up or the business letter received or sent.

Your data traffic within a period of three months after payment has been made unless you have made a written objection.

Please note that we do not delete your data during ongoing proceedings (objection, withdrawal, outstanding invoices, etc.).

Your data as soon as you no longer wish to have future service and maintenance activities implemented by us in writing. Written is required because with this request all databases and software resources must be irrevocably removed by us, and no data recovery is possible thereafter!!!!

PROFILING

We use automated data processing procedures to improve our products and services, to improve contact and to analyze user behavior. Such procedures are referred to as profiling. Details of the processing can be found at the respective processing steps listed.

Processing of your data

We process your master data, data traffic, data location, data content, other personal data, and your user profile to provide and charge for our respective services and to process contracts.

If you have already been our customer at an earlier point in time and have always paid your invoices to us on time, we will register you as a VIP customer for five years after the end of the contract. In this case, we will not obtain any credit information about you. If you are not as a VIP customer, we will use the master data provided by you during registration as well as your date of birth to obtain information about your creditworthiness from a credit agency.

This is a processing operation in the sense of the profiling described above, in which the credit agency questioned provides us with an assessment of your creditworthiness based on the data. If your credit rating is too low or if information is missing, we may refrain from concluding a contract with you or request additional collateral.

If you have any objections to this, simply use our contact options and state your position. If you do not comply with your contractual obligations, we may instruct a debt collection agency. In this case, you will receive a notice beforehand so that you can make your point of view known. The credit reference agencies with which we currently work should be contacted directly, as they may also be subject to change.

The above-mentioned processing of your data is necessary for the conclusion or fulfilment of the contract you have entered with us. If you do not provide us with this data or do not provide it in full, we may not be able to fulfil our contractual obligations to you in full or may not be able to conclude a contract with you.

We process the billing information and your other personal data for a purpose compatible with the original processing, namely, to create an overview of your interests in our products and services, as well as to assign you internal user categories. Based on this, we recommend suitable services and services with additional benefits tailored to your usage behavior.

However, if you do not agree to this processing, you can opt out at any time. To do so, please send us an informal e-mail to office@etivera.at.

Data processing

If you have given us your consent, we will process your data in such a way that we may provide you with information about our services or services with additional benefits or products and services of third parties for up to three years after the end of our contractual relationship. In doing so, we use the following communication channels, provided you have named them to us:

Telephone, email, SMS, post, or social media channels.

We process your master data and other personal data together with the following contract attributes to create further anonymous analyses:

Gender, postcode, products, and categories we assign to you based on your usage behavior.

These anonymized data analyses are methods and techniques that are often summarized under the term "Big Data". It is not possible to draw any conclusions about you personally.

We use this information to improve our services and to adapt our offers even better to your needs. Your data will not be passed on to "third parties".

Please note:

You can revoke any consent you have given us at any time. To do so, simply use our contact options. If you revoke such consent, this will have no effect on the fulfilment of our contractual obligations. If you revoke your consent, we will no longer use your data for the above-mentioned purposes.

You may exercise the following rights in relation to the processing of your data:

Right of access:

You may request confirmation from us as to whether and to what extent we are processing your data.

Contact / person responsible:

Fa. ETIVERA Verpackungstechnik GmbH Innovationspark 3.
A-8321 St. Magarethen office@etivera.at.

Right to rectification:

If we process your personal data that is incomplete or incorrect, you can request that we correct or complete it at any time.

Right to erasure:

You may request that we erase your personal data if we are processing it unlawfully or if the processing disproportionately interferes with your legitimate interests in protection. Please note that there may be reasons that prevent immediate deletion, e.g. in the case of legally regulated retention obligations.

Right to restriction of processing:

You may request us to restrict the processing of your data if

  • You dispute the accuracy of the data for a period that allows us to verify the accuracy of the data.
  • The processing of the data is unlawful, but you object to erasure and instead request restriction of data use,
  • We no longer need the data for the intended purpose, but you still need this data to assert or defend legal claims, or you have objected to the processing of the data.

You can exercise this right from 25.5.2018.

Right to data portability:

You may request that we provide you with your data that you have entrusted us with for storage in a structured, commonly used, and machine-readable format, if we process this data, on the basis of a consent given by you that can be revoked, or for the performance of a contract between us, and this processing is carried out with the help of automated processes.
You can exercise this right from 25.5.2018.

Right to object:

If we process your data for the performance of tasks in the public interest, for the exercise of official authority or if we rely on the necessity of the processing for the protection of our legitimate interest, you can object to this processing.

You may object to the processing of your data if there is an overriding interest in protecting your data. You can object to the sending of advertising at any time without giving reasons.

Right of complaint:

If you have the opinion that we are violating Austrian or European data protection law in processing your data, we request that you contact us to clarify any issues. Of course, you also have the right to complain to the Austrian data protection authority,
from 25.5.2018 also to a supervisory authority within the EU.

Assertion of rights:

If you wish to assert any of the above-mentioned rights against us, simply use our contact options. (Mail: office@etivera.at)

Confirmation of identity:

If in doubt, we may request additional information to confirm your identity. This is to protect your rights and privacy.

Claiming rights unduly:

If you exercise any of the above rights in a manifestly unfounded or particularly frequent manner, we may charge a reasonable processing fee or refuse to process your request.

Scope of consent:

We offer our products and services under two brands (ETIVERA Verpackungstechnik GmbH, ETIVERA Etikettenproduktion GmbH). Consent or revocation always applies to all products and services of the same brand that you purchase or have purchased from us. Please let us know via the contact options if your consent or revocation should apply to products or services of other brands.

Please inform fellow users (e.g. employees or relatives) about the processing and transfer of your data to the extent of your consent. Do not give consent to us unless co-users also consent.

Duty to cooperate:

Please note that pursuant to Section 94 TKG, we are obliged to cooperate to the necessary extent in the monitoring of messages and the provision of information on data relating to a message transmission in accordance with the statutory provisions.

Period of validity:

This data protection declaration is valid from 25.05.2018 and replaces the data protection provisions in the respective valid GTC.

Special notes when using the ETIVERA.com webshop.

You can visit our site without providing any personal information. We only store - even if the visit is made via newsletter links, if applicable - access data without personal reference, such as

  • the name of your internet service provider
  • the page from which you visit us
  • the name of the requested file. This data is evaluated solely for the purpose of improving our services and does not allow any conclusions to be drawn about your person.

We collect, store and process your data for the order processing of your purchase and possible later warranty processing as well as for advertising purposes. Personal data is collected when you voluntarily provide it to us as part of your order for goods or when opening a customer account or registering for the newsletter. When registering for the newsletter, your e-mail address will be used for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time.
Your personal data will be passed on to service providers used by us within the framework of the execution of the order (carrier, logistician, banks, etc.).

E-MAIL ADVERTISING

If you have registered separately for the newsletter, your e-mail address will be used for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time without incurring any costs other than the transmission costs according to the base rates of your access provider.

USE OF COOKIES

We use so-called cookies on our website. Cookies are small files which are stored on your data carrier, and which save certain settings and data for exchange with our system via your browser. This storage helps us to design the website appropriately for you and makes it easier for you to use, for example by storing certain entries you make so that you do not have to keep repeating them. Your browser allows you to make restrictive settings for the use of cookies, whereby these can lead to our offer no longer functioning or functioning in a restricted manner for you. Cookies can also be deleted there.

SESSION COOKIES

Session cookies are deleted after you close your browser.

LONG-TERM COOKIES

We use cookies that remain on your hard drive. The expiry time is set to a date in the future for your convenience.
During your next visit, it will then be automatically recognized that you have already been with us and which entries and settings you prefer. (so-called long-term cookies).

WEBTRACKING TOOL GOOGLE ANALYTICS WITH THE "ANONYMIZE IP" EXTENSION

This website uses Google Analytics for web analysis. This is a service provided by Google Inc. ("Google") Google Analytics uses "cookies". The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google observes the data protection provisions of the "US Safe Harbor" agreement and is registered with the "Safe Harbor" program of the US Department of Commerce. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

If you do not wish information about your website visit to be transmitted to Google Analytics, you have the option of installing a "deactivation add-on" for your browser. We have also made settings whereby Google Analytics deletes the last part of the IP addresses of visitors to our website. This means that we do not come into possession of data that allows us to draw conclusions about your person.
You can object to the collection and storage of data by Google Analytics at any time with future effect by downloading a browser add-on to deactivate Google Analytics and installing it for your browser.
You can find more information on this at http://tools.google.com/dlpage/gaoptout?hl=de or at http://www.google.com/intl/de/analytics/privacyoverview.html (general information on Google Analytics and data protection). We would like to point out that on this website Google Analytics has been extended by the code "anonymize Ip();" to ensure anonymized collection of IP addresses (so-called IP masking)."

Alternatively, you can also prevent the collection by clicking on the following link. An opt-out cookie will be set, which will prevent the future collection of your data when visiting this website: Deactivate Google Analytics

GOOGLE REMARKETING

This website uses Google Remarketing, a web advertising service provided by Google Inc. ("Google"). Google and third parties serve ads on websites on the Internet and use cookies to serve ads based on a user's previous visits to our website. Google will not associate your IP address with any other data held by Google without your separate consent. You can disable Google's use of cookies by setting your browser software accordingly by visiting www.google.de/privacy/ads.aufrufen and clicking the "opt-out" button. Alternatively, you can disable the use of cookies by third parties by visiting the Network Advertising Initiative opt-out page at http://www.networkadvertising.org/managing/opt_out.asp. For more information about Google's policies, please visit www.google.com/intl/de/privacy. By using this website, you consent to the use of cookies and the collection, storage and use of your usage data. You also agree that the data in cookies may be stored beyond the end of the browser session and may be retrieved, for example, the next time you visit the website. You can revoke this consent at any time with effect for the future by refusing to accept cookies in your browser settings. For details, please refer to the instructions for your browser.

Consentmanager

We have integrated the consent management tool "consentmanager" (www.consentmanager.net) from consentmanager AB (Håltgelvågen 1b, 72348 Västerås, Sweden, info@consentmanager.net) on our website to obtain consent for data processing and use of cookies or comparable functions. With the help of "consentmanager" you have the possibility to give your consent for certain functionalities of our website, e.g. for the purpose of integrating external elements, integrating streaming content, statistical analysis, measurement and personalized advertising. With the help of “consentmanager” you can grant or reject your consent for all functions or give your consent for individual purposes or individual functions. The settings you have made can also be changed afterwards. The purpose of integrating “consentmanager” is to let the users of our website decide about the above-mentioned things and, as part of the further use of our website, to offer the option of changing settings that have already been made. By using “consentmanager”, personal data and information from the end devices used, such as the IP address, are processed by consentmanager. In addition, the processed information may also be stored on your device.

The legal basis for processing is Art. 6 Para. 1 S. 1 lit. c) in conjunction with Art. 6 para. 3 sentence 1 lit. a) in conjunction with Art. 7 para. 1 GDPR and, in the alternative, lit. f). By processing the data, consentmanager helps us (according to GDPR this is the responsible party) to fulfill our legal obligations (e.g. obligation to provide evidence). Our legitimate interests in processing lie in the storage of user settings and preferences with regard to the use of cookies and other functionalities. "Consentmanager" stores your data as long as your user settings are active. After two years after making the user settings, the consent will be asked again. The user settings made are then saved again for this period.

You can object to the processing. You have the right to object to reasons arising from your particular situation. To object, please send an email to info@consentmanager.net.

DATA SECURITY

Your payment data is transmitted encrypted over the Internet during the ordering process. We secure our website and other systems by technical and organizational measures against loss, destruction, access, modification, and distribution of your data by unauthorized persons. You should always keep your access information confidential and close the browser window when you have finished communicating with us, especially if you share the computer with others.

We save the text of the contract and send you the order data and our GTC by e-mail. You can also view the GTC here at any time. You can view your past orders in our customer login area.

You are welcome to visit us in our showroom at the company's headquarters in AT-8321 St. Margarethen/Raab. There you can see all our products in reality and our expert staff will be pleased to advise you individually. Purchasing our products directly at our headquarters is naturally possible as well. Ordered goods can be provided within a few minutes, enabling customers to take their purchases with them immediately.

You find more about company Etivera on www.etivera.at

We look forward to welcome you!
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